Position Overview

First Digital Finance Corporation is seeking a highly motivated and results-oriented Training Specialist to join our dynamic team. In this role, you will be instrumental in developing and delivering high-quality training programs that enhance employee skills and knowledge, with a specific focus on Billease operations and the Sales Team. You will work closely with training managers and department heads to identify training needs, develop engaging learning materials, and measure the effectiveness of training initiatives.

Work Setup: Hybrid

Office Location: Kalaw, Manila / Makati City

Key Responsibilities

Training Design & Delivery

• Design, develop, and facilitate engaging learning programs for Operations teams and company-wide learning initiatives, including onboarding, staff development, and leadership development.

• Create and maintain training materials, assessments, job aids, and learning resources for classroom, virtual, and blended learning.

Training Needs & Performance Improvement

• Conduct Training Needs Analysis (TNA) with business leaders to identify skill gaps and recommend learning solutions.

• Support employee performance by developing training interventions based on operational needs and performance data.

Training Evaluation & Reporting

• Monitor and evaluate training effectiveness through assessments, feedback, QA results, and operational KPIs.

• Prepare reports and recommendations to continuously improve learning programs.

Learning Administration & Stakeholder Management

• Manage training schedules, learner records, and Learning Management System (LMS) updates.

• Partner with Operations, Human Resources, and other stakeholders to align learning initiatives with business objectives.

• Coach and mentor Training Specialists to support continuous learning and performance improvement.

Compliance & Continuous Improvement

• Ensure training programs comply with company policies and regulatory requirements.

• Continuously improve training content, delivery methods, and learning processes by adopting best practices and new learning technologies.

Qualifications

• Minimum of 2–3 years of experience in Learning & Development, Corporate Training, Facilitation, or Instructional Design.

• Experience supporting Operations within Banking, Financial Services, FinTech, BPO, Customer Service, or similar industries.

• Experience designing and delivering classroom, virtual, and blended learning programs.

• Experience conducting Training Needs Analysis (TNA) and evaluating training effectiveness.

• Experience facilitating onboarding, staff development, or leadership development programs is an advantage.

• Proficiency in Google Workspace and Learning Management Systems (LMS); familiarity with Canva, AI tools, or digital learning content creation is an advantage.

Required Skills

• Excellent facilitation, presentation, and communication skills.

• Strong instructional design and training material development skills.

• Strong analytical, organizational, and stakeholder management skills.

• Ability to coach and mentor others.

• Ability to work independently and collaboratively in a fast-paced environment.